Need Urgent Help? Call or Text 988
Help in the Comfort of Your Home
Thinking about mental health care can bring up a lot of questions, especially if you’re not sure where to begin. You can explore the information below at your own pace. If you need urgent support, mental health crisis resources are available below.
Mental Health Resources & Crisis Support
Mental Health Resources & Crisis Support
What to Expect at Your First Appointment
Your first appointment is a chance to talk and get to know you and your current situation. You don’t need a diagnosis, to prepare ahead of time, or to know exactly what you want to say.
We’ll send you a private link and simple instructions before your appointment, so you know what to expect.
1. Easy Setup
2. Low-Stress Conversation
You’ll talk with your provider about what’s been going on, what you’d like help with, and any questions you might have.
You and your provider will talk about what makes sense to try next, whether that’s therapy, changes to your routine, or medication.
3. A Clear Next Step
What You Need for Your First Visit
A device with a camera and stable internet access.
A quiet, private space where you feel comfortable speaking freely.
An open mind. You don’t need to have everything figured out ahead of time.
Our Approach to Care
Your care is centered around you. Your provider will take the time to understand what’s been going on and discuss options that may help.
Genetic Testing
If you’ve tried medication before and didn’t feel like it helped or had side effects, let your provider know. Sometimes, genetic testing can provide more information about how your body handles certain medications and help you and your provider make decisions about what to try next.
Collaborative Planning
Your provider will talk with you about what they recommend and why; it can be medication, other services, or changes to your care. You’ll have time to ask questions and be part of those decisions. Your plan can change over time as you and your provider learn what works best for you.
Whole-Person Health
Medication can be one part of your care, but it’s not the whole picture. Things like sleep, nutrition, exercise, stress, daily habits, and coping skills can all play a role in how you feel. When it makes sense, we’ll talk about these areas as part of your treatment.
Common Questions & Doubts
You don’t need to know if what you’re feeling is anxiety, depression, or something else before reaching out. If everyday life is getting harder to manage, talking with a provider can help. Some of the concerns below may sound familiar, and that’s okay. These are normal questions to have when considering care.
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You won’t have to sit in a waiting room or worry about running into someone you know. Visits happen over a secure, private video platform, so you can join from wherever you feel comfortable. Your care stays private and confidential.
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Needing support doesn’t mean you’ve failed. Working with a provider gives you extra support and tools to add to what you already do.
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You don’t have to figure out costs on your own. If you have insurance, we’ll check your benefits and let you know what to expect before your first visit. If you’re paying out of pocket, we’ll share our rates up front. If you have questions about cost or payment, just ask us before you schedule so there are no surprises.
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You don’t have to know which provider to pick or what to ask for. You can call, email, or book online, and we’ll help you from there. Once your appointment is set, we’ll send you everything you need to get ready. You’ll know what to expect and what it will cost ahead of time.
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Feeling better doesn’t mean you overreacted or that the concerns that led you to schedule no longer matter. Mental health can change from day to day or week to week. Your appointment is still a good opportunity to talk about what you experienced, what may have contributed to it, and what could help if it happens again.
If you or someone you know is experiencing a mental health emergency or crisis, please call or text 988 or go to the nearest emergency room.
If You Need Help Today*
Free, confidential support is available any time, day or night.
National Resources
National Suicide Prevention Lifeline:
1-800-273-TALK (8255) or 988
Veterans Crisis Line
988, press 1 — or text 838255
SAMHSA National Helpline
800-662-4357
Crisis Text Line
Text HOME to 741741
The Trevor Project (LGBTQ youth)
866-488-7386 — or text START to 678-678
National Domestic Violence Hotline
1-800-799-SAFE (7233)
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Ohio Suicide & Crisis Lifeline | 988 — Call or text
Ohio Crisis Text Line | Text 4HOPE to 741741
Ohio Domestic Violence Network Hotline | 800-934-9840
Ohio Problem Gambling Helpline | 800-589-9966
Ohio CareLine | 800-720-9616
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988 Suicide & Crisis Lifeline / NYC Well | 988 — Call or text (alt: 888-692-9355)
NY Crisis Text Line | Text HOME to 741741, or text WELL to 65173
NYS Domestic & Sexual Violence Hotline | Call 800-942-6906, or text 844-997-2121
NYS HOPEline (substance use support) | Call 877-846-7369, or text 467369
NYS OMH Emotional Support Helpline | 844-863-9314
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Washington Suicide & Crisis Lifeline | 988 — Call or text
Washington Recovery Help Line | 866-789-1511 — substance use, mental health, and gambling support
Washington Warm Line (peer support) | 877-500-9276 or 206-933-7001
Washington Crisis Text Line | Text HOME to 741741
Washington State Domestic Violence Hotline | 800-562-6025
*We do our best to keep this list accurate, but phone numbers, texting codes, and hours can change without notice. If something doesn't work, please verify directly with the resource, or call 911 in an emergency.
Ready to Take the Next Step?
The resources above are there when you need immediate help. If you’re looking for ongoing care, or you’ve been thinking about talking with a provider about what you’re going through, we’re here for that too.
You don’t need to have the perfect words, a diagnosis, or a plan before reaching out. Scheduling your first visit or sending us a quick message is enough to get started. If you have questions before you schedule, just let us know. We’re happy to answer them.
